A message to our customers about Coronavirus
As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.
As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.
Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.
We have also enforced strict hygiene procedures across every aspect of the sales and service journey.
Sales
Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
Customers have the option to test drive a car alone, with no staff member present.
We are implementing virtual test drives and product presentations to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
We have extended our Online Enquiry team's hours from early morning to late evening, seven days a week (including Public Holidays) to answer any questions about sales, finance, parts, and service.
Service
We are introducing steering wheel and gear shifter wrapping.
Vehicle keys are being placed in plastic zip-lock bags.
Our courtesy bus will cease operation due to social distancing regulations.
Our waiting areas are cleaned frequently and we have removed refreshments.
Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
We can also take payments over the phone.
It’s recognised over the world that when you buy a Honda, you get so much more than just a car. Bundaberg Honda is dedicated to making you a long term customer by giving you the best price, best service and most of all a no fuss buying experience.
We look forward to seeing you at our dealership soon!
At Bundaberg Honda, our workshop utilises the most up to date equipment and has been purpose built to support the Honda maintenance program, which allows you to get the best performance from your Honda vehicle.
As part of the Honda program, our team is committed to upholding the Honda Dealer Service Philosophy.
This means:
- Guaranteeing the quality of our workmanship, and fitting only genuine Honda parts
- Ensuring that all of our technicians are trained to Honda’s high standards
- Ensuring competitive pricing and strict adherence to factory maintenance schedules
- Delivering consistent and superior standards of service
- Better understanding your needs so that we can exceed your expectations
Additionally, customers can choose to enjoy our lounge area or free courtesy transportation service. The customer lounge area includes tea and coffee facilities, lounge area with a plasma television.
For further information please contact our friendly Service Team for assistance with any enquiry regarding your Honda vehicle.
The Bundaberg Honda team wishes you safe and pleasant motoring.
Maintain Your Investment
We set our standards high and chances are that's why you purchased a Honda in the first place. By having your vehicle serviced on a regular basis, you will not only maintain its warranties and original operating specifications, but also protect your investment. That means you can keep your vehicle on the road longer and, when the time comes, maximise its resale value.
Unparalleled Expertise
For peace-of-mind, Honda factory-trained technicians use 'unique to Honda' state-of-the-art facilities combined with the latest evolving technologies and equipment to properly service your Honda for optimal reliability.
